dkwin game Privacy Policy

dkwin game places the highest importance on the privacy of users' personal information. This privacy policy has been prepared to transparently inform you about every data-related practice we carry out.

When you use dkwin game's website, mobile app, or any of our services, you are considered to have accepted the terms of this policy. Reading this policy together with our Terms and Conditions will give you the complete picture.

This document applies to all individuals who use dkwin game's services — from new registrants to regular members, this policy applies equally to everyone.

We collect your information in two main ways — what you provide directly, and information generated automatically while you use our platform.

2.1 Information You Provide Directly

We collect the following information during account registration and use of our services:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• ID card or National Identity Card details (for identity verification)
• Financial information such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Security questions and password-related information

2.2 Automatically Collected Information

When you access our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and duration of visit
• Click, scrolling, and navigation patterns
• Cookie and session data (see Section 6 for details)
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing purposes, we may also receive certain information from trusted third-party service providers. In such cases, the respective service provider's own privacy policy will also apply.

dkwin game uses your information only for specific and legitimate purposes. Your information will not be used in an unauthorised manner under any circumstances.

3.1 Service Operations

• Account creation and management
• Transaction processing and account balance updates
• Maintaining gaming history and transaction records
• Providing bonuses and promotional offers
• VIP programme progress tracking

3.2 Security and Compliance

• Verifying account holder identity and age (ensuring the 21+ age requirement is met)
• Prevention of fraud, money laundering, and other financial crimes
• Maintaining the security and integrity of the platform
• Complying with applicable laws and regulations

3.3 Support and Communication

• Providing customer support via live chat and email
• Sending account-related notifications
• Security alerts and transaction confirmation messages
• Promotional communications (only with your consent)

3.4 Service Improvement

We analyse user behaviour and preferences to improve the experience on our platform. This analysis is always conducted in aggregate or with individual identities kept anonymous.

dkwin game follows industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Security

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored using the highest-grade encryption methods
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorised access
• Account access is secured through two-factor authentication (OTP)

4.2 Organisational Security

• Only authorised personnel can access your information
• All staff operate under confidentiality agreements
• A culture of data protection is maintained through regular staff training

4.3 Data Retention Period

Your information is retained for as long as your account remains active and for as long as necessary to meet legal obligations. Even after account closure, financial transaction records may be retained for a specified period in accordance with applicable law.

dkwin game never sells your personal information or transfers it to third parties for commercial purposes. Data sharing may occur only in the limited cases described below:

5.1 Service Provider Partners

We work with selected third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical support. These organisations receive only the information necessary to provide the specific service and are bound to follow our guidelines and privacy standards.

5.2 Legal Obligations

We may be required to share your information with the relevant authorities to comply with a court order, government directive, or applicable law. Where legally possible, we will endeavour to notify you in advance.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owner or operator. Should such a change occur, we will notify you and inform you of the new privacy policy.

5.4 Sharing with Consent

For any reason other than those described above, we will obtain your explicit consent before sharing your information with a third party.

Cookies are small text files stored on your device that help our platform operate more conveniently and effectively.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and for basic platform functionality. Without these, the service will not work properly.
• Functionality Cookies: Remember your language preference, layout settings, and other personal preferences.
• Analytics Cookies: Used to understand how the platform is being used. This information is analysed in aggregate.
• Security Cookies: For fraud detection and maintaining account security.

6.2 Cookie Controls

You have the option to block or delete cookies from your browser settings. However, disabling essential cookies will prevent you from using certain key features of the platform.

dkwin game believes that you should have full control over your personal information. You may exercise the following rights at any time:

7.1 Right of Access

You have the right to know what information we hold about you. Within a reasonable time after a written request, we will provide you with a summary of that information.

7.2 Data Correction

If any information stored in your account appears to be incorrect or incomplete, you may correct it. This can be done through your account settings or by contacting our support team.

7.3 Request for Data Deletion

You may request the deletion of your personal information; however, some information must be retained for a specified period due to legal or regulatory obligations.

7.4 Opt-Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. This can be done by changing your notification preferences in account settings or by informing our support team. To learn more about responsible gambling, please read our Responsible Gaming Guidelines.

dkwin game strictly does not provide services to anyone under the age of 21 (21+). Age verification is a mandatory step during registration.

We do not intentionally collect any information from minors. If we become aware that a minor has opened an account, we will immediately close that account and properly delete all information collected.

If a parent or guardian suspects that their child has created an account on our platform, they may contact us immediately via our 24/7 live chat.

dkwin game may update this privacy policy from time to time due to business needs, legal changes, or technical developments.

For significant changes, we will send a notification to the registered email address and update the published date on the platform. For minor changes, only the date on this page will be updated.

Continued use of our platform after any changes will be taken to mean that you have accepted the new policy. We therefore recommend checking this page regularly. You can also visit our FAQ section for answers to common questions.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is ready to assist in both Bengali and English.

Ways to contact us:

• 24/7 Live Chat: Connect directly to live chat from any page on our platform
• Email: [email protected]

The support team usually tries to reply to your email within 24 hours. For faster assistance, using live chat is recommended.