dkwin game Terms and Conditions

1. General Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between dkwin game ("Platform", "we", "us") and each person who uses this platform ("Member", "you", "your"). By accessing or using the dkwin game website, mobile application, or any other service, you automatically agree to these Terms.

Please read these Terms in full. If you have difficulty understanding any part, contact our support team before using the service. If you do not agree to these Terms, please refrain from using the platform.

In addition to these Terms, our Privacy Policy and Responsible Gaming Guidelines apply equally and are considered an integral part of these Terms.

2. Member Eligibility

To create an account and use dkwin game's services, the following conditions must be met:

• You must be at least 21 years of age. This platform's services are strictly prohibited for minors.
• You must be located in a country or region where online gaming is not prohibited by law.
• You may not use this platform on behalf of any government or private organisation for the purpose of monitoring it.
• Each individual may create only one account.
• You must register using your real identity and accurate information; providing false information is strictly prohibited.

2.1 Age Verification

dkwin game reserves the right to verify a member's age at any time. Account activity may be temporarily restricted until the verification process is complete. If a member is found to be underage, the account will be permanently closed and any funds held may be forfeited.

3. Account Registration

3.1 Registration Process

Providing accurate and up-to-date personal information is required to create an account on dkwin game. This includes your name, date of birth, email address, and mobile number. We may request a government-issued ID or other documents to verify the information provided.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you notice any unauthorised access or suspicious activity on your account, you must notify our support team immediately. dkwin game will not be liable for any loss resulting from access to your account by a third party.

3.3 KYC Verification

To comply with international financial security standards, dkwin game conducts KYC (Know Your Customer) verification when required. Identity verification may need to be completed before making a withdrawal or for large transactions.

4. Deposits and Withdrawals

4.1 Deposit Methods

dkwin game currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Sonali Bank, Dutch-Bangla Bank, and other major commercial banks). The minimum deposit amount is ৳500 for each method.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals may be held if your account has not been fully verified.

• Withdrawals can only be made to the same payment method used for the deposit.
• Funds earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.
• Withdrawals may be put on hold while an active investigation is in progress.
• Withdrawals will only be sent to the account holder whose name was used during registration.

4.3 Transaction Security

All financial transactions are secured through SSL encryption. dkwin game will never ask for your bank or mobile banking password under any circumstances.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus funds, bringing the total balance to ৳2,000, and a wager of ৳1,000 × 15 = ৳15,000 must be completed before withdrawal.

5.2 General Bonus Terms

• Each bonus offer has its own terms that must be read before claiming.
• Using multiple accounts to claim bonuses is strictly prohibited.
• Bonuses may only be used on designated games — details will be stated in each promotion's terms.
• If wagering is not completed before the expiry date, the bonus and any winnings from it will be forfeited.
• dkwin game reserves the right to modify, suspend, or cancel any bonus.

5.3 VIP Program

The dkwin game VIP program has three tiers — Bronze, Silver, and Gold. Each tier comes with a weekly cashback benefit: up to 0.3% for Bronze, up to 0.7% for Silver, and up to 1.0% for Gold, calculated on weekly net losses. Membership tier is determined based on activity and contribution.

6. Member Responsibilities

While using dkwin game's services, every member is required to observe the following responsibilities:

• Keep all personal information accurate and up to date.
• Ensure account security and do not share login details with others.
• Keep gaming activity within your own financial means.
• Comply with applicable local laws and do not use the platform from a location where online gaming is prohibited.
• Ensure sufficient balance in your account before placing bets.

We are mindful of members' mental health and financial wellbeing. Our Responsible Gaming Guidelines contain detailed information on controlled and healthy gaming habits.

7. Prohibited Activities

The following activities are strictly prohibited on the dkwin game platform, and any such activity detected will result in immediate account closure:

• Operating multiple accounts under the same identity ("multi-accounting").
• Conducting artificial betting activity to obtain bonuses ("bonus abuse").
• Intentionally identifying and exploiting bugs in the game software or platform.
• Playing games through automated software, bots, or any other form of manipulation.
• Using the platform for money laundering or any other unlawful financial activity.
• Harassing, threatening, or engaging in harmful behaviour towards other members.
• Attempting to breach the platform's security systems.

If a prohibited activity is proven, dkwin game has the right to forfeit any funds held in the relevant account, and legal action may also be taken if necessary.

8. Intellectual Property

All content published on the dkwin game platform — logos, graphics, text, software, audio, and video materials — is the sole intellectual property of dkwin game. Reproducing, distributing, or using any part of it for commercial purposes without written permission is strictly prohibited.

The intellectual property rights of game software and content are held by the respective game developers and providers. Use of their games on this platform is subject to the relevant licence agreements.

9. Limitation of Liability

dkwin game will not be liable for any financial or other loss arising from the following circumstances:

• Disruption to gaming or betting activity due to loss of internet connection.
• Any problems caused by third parties outside the platform.
• Temporary service interruption due to unexpected technical errors.
• Account damage caused by the member's own negligence or unauthorised third parties.
• Consequences arising from using the platform without complying with applicable local laws.

dkwin game reserves the right to reclaim any funds incorrectly credited or paid out due to a technical error, and the member will be obliged to return such funds.

10. Account Suspension and Closure

10.1 Our Rights

dkwin game may temporarily suspend or permanently close any account for the following reasons:

• Breach of any provision of these Terms.
• Registration using false or incomplete information.
• Suspicious or fraudulent activity.
• Failure to pass age verification.
• At the member's own request (under the self-exclusion program).

10.2 Member Rights

Any member may close their account at their own discretion. In that case, the remaining balance after any outstanding wagering requirements have been met will be returned within the stipulated timeframe.

11. Privacy

How your personal information is collected, stored, and used is described in detail in our Privacy Policy. By accepting these Terms, you are also considered to have approved that policy. We never sell your personal information to third parties.

12. Dispute Resolution

12.1 Complaints Process

If you have a complaint about any matter, please first notify the support team via live chat or email. The team provides service in Bengali and English 24 hours a day, 7 days a week. Most common issues are resolved at this stage.

12.2 Formal Disputes

If a matter cannot be resolved with the support team, a formal dispute may be submitted. A written application and relevant evidence must be submitted to lodge a dispute. We are committed to reviewing each dispute as promptly and impartially as possible. For more information, see our FAQ section.

13. Changes to Terms

dkwin game reserves the right to amend these Terms and Conditions at any time. For significant changes, we will endeavour to notify members in advance by email or via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

The latest applicable terms and conditions will always be available on this page. You are advised to visit this page regularly to stay informed about updates.

14. Contact

For any questions or feedback regarding these terms and conditions, please contact us:

• Live Chat: Available directly on the platform 24/7
• Email: [email protected]

Our support team provides service in both Bengali and English. To learn more about us, visit the About Us page.